Privacy Policy

This Privacy Policy explains how VESICAE (“VESICAE,” “we,” “us,” or “our”) handles personal information collected from visitors, research-account applicants, account holders, and customers using vesicae.com (the “Site”). By accessing, browsing, submitting a research-access request, creating an account, communicating with us, or otherwise using the Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with the Site, we may collect the following categories of information:

• Contact information — including your name, email address, mobile telephone number, billing address, shipping address, and communications submitted to VESICAE.
• Research-access information — including the research category you select, such as in-vitro, analytical, institutional, or other laboratory research, together with eligibility confirmations and research-use acknowledgements.
• Age and eligibility confirmations — including confirmation that you are at least 21 years of age and acknowledgement of the Site’s research-use restrictions.
• Account information — including login information, account activity, associated laboratory or organization information, order history, lot history, account credits, and related account records.
• Order and transaction information — including materials ordered, quantities, lot identifiers, invoice information, shipping information, payment status, tracking records, and transaction history.
• Payment-related information — information reasonably necessary to administer invoice, ACH, wire-transfer, or other supported payment arrangements. Sensitive financial information may be processed directly by financial institutions or payment-service providers.
• Technical information — including IP address, browser type, device type, operating system, referring pages, pages viewed, timestamps, session information, cookies, and related technical data.
• Communication preferences — including consent or preference information relating to email and SMS communications, research notices, lot availability, shipping updates, account information, and related communications.

2. How We Use Your Information

VESICAE may use collected information to:

• Review and administer research-access requests;
• Verify age, eligibility, research-use acknowledgements, and account requirements;
• Create, authenticate, maintain, and secure user accounts;
• Process, document, fulfill, and administer orders;
• Associate orders with applicable lot identifiers and analytical documentation;
• Provide lot information, certificates of analysis, HPLC results, LC-MS results, and other available analytical documentation;
• Generate invoices and administer ACH, wire, or other supported payment arrangements;
• Send order confirmations, account notices, shipping information, tracking updates, delivery notifications, and customer-support communications;
• Send email or SMS communications where consent has been provided or where otherwise permitted by applicable law;
• Administer account credits, referrals, reservations, or other account features where available;
• Detect fraudulent activity, security threats, unauthorized access, suspicious transactions, misuse, or violations of Site requirements;
• Operate, maintain, secure, troubleshoot, analyze, and improve vesicae.com;
• Comply with applicable accounting, tax, legal, contractual, regulatory, and recordkeeping obligations.

3. Research Access and Eligibility Information

Certain areas of the Site may require a visitor to submit information before access is provided to restricted research-account features or released research materials.

Research-access submissions may request your name, email address, mobile number, research category, confirmation that you are at least 21 years of age, acknowledgement that materials are for Research Use Only, acknowledgement of in-vitro or laboratory research restrictions, and confirmation that materials are not intended for human or veterinary use.

Submission of a research-access request does not guarantee account approval, product availability, access to any particular released lot, or acceptance of any transaction.

4. Email and SMS Communications

Where you provide consent, VESICAE may communicate with you by email or SMS regarding research-account activity, released lots, research notices, order status, shipping information, tracking activity, delivery updates, account information, and other operational communications.

You may withdraw consent from optional promotional or informational communications using the unsubscribe or opt-out method provided in the applicable message. Withdrawal from optional communications does not prevent VESICAE from sending communications that are necessary to administer an account, transaction, shipment, security matter, legal notice, or customer-support request.

Message and data rates may apply depending on your mobile carrier and service plan.

5. Cookies and Similar Technologies

We may use cookies, local storage, log files, analytics technologies, authentication tools, security technologies, and similar systems to maintain account sessions, remember preferences, operate restricted Site functionality, support checkout, improve security, prevent fraud, measure Site performance, and improve the visitor experience.

You may control certain cookies through your browser settings. However, disabling cookies may affect account access, authentication, checkout, security functionality, saved preferences, or other features of vesicae.com.

6. How We Share Information

VESICAE does not sell or rent personal information to unrelated third parties for their independent marketing purposes.

We may disclose information to service providers where reasonably necessary to operate the Site and business, including:

• Hosting, website infrastructure, content-delivery, security, and technical-service providers;
• Email, SMS, customer-support, authentication, and communications providers;
• Financial institutions, ACH providers, banking providers, and invoice-processing services;
• Shipping carriers, shipping-management providers, tracking services, and fulfillment-related providers;
• Analytical laboratories, testing providers, documentation providers, or verification services where applicable;
• Fraud-prevention, analytics, monitoring, and security providers;
• Accountants, attorneys, compliance advisers, and other professional-service providers;
• Government agencies, regulators, courts, or law-enforcement authorities where disclosure is legally required.

7. Laboratory and Third-Party Testing Information

VESICAE may work with independent laboratories, analytical providers, documentation services, or verification providers in connection with lot-level analytical testing and documentation.

Where a customer requests independent third-party testing, information reasonably necessary to arrange shipment, testing, documentation, or communication may be shared with the selected laboratory or testing provider.

Third-party laboratories and testing providers may process information according to their own privacy policies, contractual terms, laboratory procedures, and legal obligations.

8. Lot and COA Documentation

VESICAE may publish certain non-personal lot-level information through public documentation pages, including lot identifiers, compound information, analytical results, purity information, identity information, laboratory information, test documentation, and certificates of analysis.

Public lot documentation is intended to support transparency and traceability and does not ordinarily include customer-identifying information.

9. Payment Information

VESICAE may support payment through invoice, ACH transfer, wire transfer, or other payment methods specifically made available by VESICAE.

Payment-related information may be handled by banks, financial institutions, ACH providers, invoicing systems, or other third-party financial-service providers. Such providers process information according to their respective privacy policies, contractual terms, financial-security practices, and legal requirements.

VESICAE does not intentionally request or store complete payment-card information unless a payment method requiring such information is expressly introduced and disclosed separately.

10. Shipping and Tracking

Information necessary to ship and track an order may be provided to shipping carriers, shipping-management platforms, fulfillment services, or related logistics providers.

This information may include the recipient’s name, shipping address, telephone number, email address, shipment details, tracking number, and other information reasonably required to complete and monitor delivery.

VESICAE may use shipment-status information to send operational notifications regarding label creation, transit status, delivery, or shipment exceptions.

11. Referrals and Account Credits

Where VESICAE makes a referral or account-credit program available, we may process referral identifiers, qualifying transaction information, account-credit balances, and related account activity.

Referral information may be used to determine eligibility for account credit, administer qualifying credits, prevent abuse, and maintain appropriate program records.

Referral credits, where offered, are account credits and are not treated as cash payments unless expressly stated otherwise by VESICAE.

12. House Accounts and Authorized Users

Certain laboratory, institutional, or organizational accounts may permit multiple authorized users to operate under a primary account.

Information associated with authorized users may be linked to the applicable primary organization or laboratory account for purposes of access management, order history, volume activity, account administration, and security.

The primary account holder is responsible for managing authorized access to its organizational account where applicable.

13. Data Retention

We retain personal information for as long as reasonably necessary to administer accounts, fulfill transactions, maintain business records, provide documentation, prevent fraud, resolve disputes, enforce agreements, protect Site security, and satisfy applicable legal, accounting, tax, contractual, and regulatory obligations.

Retention periods may vary according to the nature of the information and the purpose for which it was collected. When information is no longer reasonably required, it may be securely deleted, anonymized, aggregated, archived, or otherwise appropriately disposed of.

14. Your Privacy Rights

Depending on your location and applicable privacy law, you may have the right to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of certain information, subject to applicable legal, security, transaction, and recordkeeping obligations;
• Withdraw consent for certain optional communications;
• Request information regarding certain uses or disclosures of personal information;
• Submit a privacy-related question, concern, or complaint.

Privacy-related requests may be submitted to support@vesicae.com . We may take reasonable steps to verify your identity before processing certain privacy requests.

15. Age Requirement

The Site and its research-account features are intended only for persons who are at least 21 years of age and who satisfy applicable research, business, institutional, or account-eligibility requirements.

VESICAE does not knowingly offer restricted research materials to minors or knowingly collect personal information from minors through research-account registration or purchasing processes.

If you believe information relating to a person under the required age has been submitted to us, please contact support@vesicae.com .

16. Data Security

VESICAE uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, alteration, disclosure, or destruction.

Such safeguards may include encrypted website connections, authentication controls, restricted administrative access, software updates, backups, security monitoring, fraud-prevention measures, server protections, and third-party security services.

No website, electronic transmission, financial system, hosting environment, or digital-storage system can be guaranteed to be completely secure. Account holders are responsible for maintaining the confidentiality of their login credentials and should notify VESICAE promptly if unauthorized account activity is suspected.

17. Third-Party Services

vesicae.com may rely on or integrate with WordPress, WooCommerce, website-hosting providers, authentication services, email systems, SMS providers, shipping platforms, analytics technologies, banking or financial services, analytical laboratories, security providers, and other third-party technologies.

Each provider may process information according to its own privacy policy, contractual terms, security practices, and legal obligations. VESICAE is not responsible for the independent privacy practices or security procedures of third-party services.

18. External Links

vesicae.com may include links to laboratories, testing providers, shipping carriers, financial-service providers, documentation resources, or other external websites.

VESICAE is not responsible for the availability, content, security, privacy policies, or data-handling procedures of independent third-party websites. You should review the applicable privacy policy before submitting personal information to an external service.

19. United States Operations and Service Providers

VESICAE currently intends its ordering and shipping services for eligible customers within the United States. Certain technology, hosting, communication, laboratory, or service providers may nevertheless process information from locations outside your state or jurisdiction.

Information handled by a provider in another jurisdiction may be subject to that jurisdiction’s applicable laws and lawful-access requirements.

20. Changes to This Privacy Policy

VESICAE may update, revise, or replace this Privacy Policy from time to time to reflect changes in Site functionality, account systems, research-access procedures, communication systems, service providers, shipping processes, business practices, security procedures, or applicable legal requirements.

The current version will be posted on this page together with the applicable “Last updated” date. Your continued use of vesicae.com after an updated policy becomes effective constitutes acknowledgement of the revised policy to the extent permitted by applicable law.

21. Contact VESICAE

For privacy questions, access requests, correction requests, communication-preference requests, consent withdrawals, data-related concerns, or questions regarding this Privacy Policy, please contact VESICAE using the information below.